NOTICE
📌 Notice
Please read the notice below carefully before ordering.
By purchasing, you are deemed to have agreed to the following:
We cannot be held responsible for any disadvantages that may arise from failure to check the notice.
🛍 Ordering Guide
In order to sell high-quality products at reasonable prices, Koznov does not keep inventory but sells using a 1:1 order method , contacting dealers when orders come in.
When you place an order, the order goes straight to the dealer, and cancellation is not possible after the dealer orders, so please make your purchase carefully.
Please use email or the CONTACT page for all inquiries. We do not support phone consultations. (Including all information such as delivery delays and out of stock)
📦 Basic Shipping Information
Delivery time is 3-7 business days on average for domestic shipping and 7-14 business days for overseas shipping (USA) .
If there is a delay due to a business partner or if the product is in a rush for orders, delivery may take longer, and reorders may be delayed by more than 2 weeks, so please place your order with plenty of time.
Please carefully check the product details (size, material, etc.) before purchasing.
🌍 Additional information regarding overseas shipping
Overseas shipping is done through international express services such as EMS, DHL, and UPS, and you can track the shipment using the tracking number after shipping.
Depending on the customs policy of the recipient country (e.g., the United States), customs duties, value-added tax (VAT), and customs clearance fees may be charged, which are the buyer's responsibility. (The United States is duty-free for orders under $800, but this may vary by state.)
**If the recipient information (English name, address, phone number)** is incorrect, delivery may be delayed or returned, and the customer will be responsible for any additional costs.
For overseas returns, you must contact us in advance and return the product directly to the designated address. If the product is returned by cash on delivery or at your own discretion, the product may be refused.
🔁 Exchange and Return Guide
Due to the nature of the 1:1 ordering method, simple changes of mind or cancellations midway through the order are not possible .
The following reasons are not considered as defects/faults: - thread, chalk marks, stitching finish, creases during delivery, size errors of 1-3 cm, etc.
After receiving the product, please be sure to check the condition of the product before wearing it. If there are signs of wear (body odor, perfume, stretching, knitwear, etc.), it cannot be exchanged or returned and will be considered a used product.
In case of returns due to intentional damage or false defects, compensation for damages may be claimed as photos are taken during the product packaging and inspection process.
Exchanges for defective products are only possible for the same product, color, and size .
All return costs due to defective products or incorrect delivery will be covered by Koznov.